Privacy Policy

Legal disclaimer

1. INTRODUCTION

Echo Promotional is committed to protecting personal information and maintaining the highest standards of privacy, security, and compliance.

As an Australian-owned promotional products and fulfilment partner with over 20 years of industry experience, Echo Promotional delivers reliable, compliant, and scalable branded merchandise solutions for corporate, government, education, construction, hospitality, and community organisations. This commitment extends to how we manage and protect personal information.

This Privacy Policy outlines how Echo Promotional collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

  • Names, job titles, and company details

  • Contact information (email, phone, address)

  • Billing and delivery information

  • Website usage data and IP addresses

  • Communication records and enquiries

  • Transaction and order information

3. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Visit or browse our website

  • Submit enquiries or request quotes

  • Place orders or engage our services

  • Subscribe to communications

  • Interact with our digital platforms

4. HOW WE USE INFORMATION

We use personal information to:

  • Provide products and services

  • Manage orders, fulfilment, and logistics

  • Respond to enquiries and support requests

  • Improve our products, services, and website

  • Communicate relevant information

  • Meet legal and regulatory obligations

5. DISCLOSURE OF INFORMATION

We may share information with trusted third parties where necessary, including:

  • Logistics and delivery partners

  • Payment service providers

  • Technology and website service providers

  • Business partners involved in fulfilment

We do not sell or trade personal information.

6. DATA SECURITY

Echo Promotional implements reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

7. COOKIES & ANALYTICS

Our website may use cookies and analytics tools to improve user experience and measure performance. You can manage cookie preferences through your browser settings.

8. ACCESS & CORRECTION

You may request access to or correction of your personal information by contacting Echo Promotional.

9. POLICY UPDATES

This Privacy Policy may be updated periodically. Changes will be published on this page.

10. CONTACT

For privacy-related enquiries, please contact Echo Promotional.

Echo Promotional is an Australian promotional products and fulfilment company that applies secure data handling practices across branded merchandise, corporate apparel, logistics, and digital services in compliance with Australian privacy regulations.